Safe gaming

pg77 Responsible Gaming — keep the fun, keep the control

When gaming is enjoyed as entertainment, it brings real joy. pg77 believes that responsible gaming is the best kind of gaming.

18+

For ages 18 and above only

Set Limits

Set deposit and session limits

Take a Break

Temporary or Permanent Break Option

Age Verification

18+ Confirmation Required

Support Services

24/7 Support Team Ready

Key Responsible Gaming Features at pg77

How we keep your gaming safe

Setting a deposit limit

Set a daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be increased before the set period ends — that is pg77's Responsible Gaming commitment.

Session Time Limit

Set a time limit for each gaming session. Once the set time is up, pg77 will automatically notify you and encourage you to take a break.

Self-Exclusion

If you feel gaming is getting out of control, you can request a temporary or permanent account suspension at any time.

Right to Opt Out of Promotions

You can opt out of promotional communications and bonus offers from pg77 at any time through your account settings.

Transaction & Gaming History

View your full history of deposits, withdrawals, and gaming activity. Tracking your own spending is the first step toward responsible gaming.

Age Verification System

Age verification is mandatory at registration on pg77. We ensure that no one under 18 can access the platform.

pg77's Commitment
18+ Age Verification Required
Free Self-Exclusion Feature
24/7 Support Service
Setting a deposit limit
Gaming history transparency
Responsible Marketing

What is Responsible Gaming and why it matters

Responsible Gaming means treating gaming purely as a form of entertainment — not as a source of income or a way to cope with stress. At pg77, our Responsible Gaming policy is the foundation of our platform. We believe that when every player knows their limits and sticks to them, gaming becomes truly enjoyable.

Gaming can be a great source of fun, but it should never come at the expense of other areas of your life — family, work, health, or financial security. pg77 always wants you to play with a smile and leave with one too.

As online gaming continues to grow in Bangladesh, responsible play becomes more important than ever. pg77 is committed to raising awareness and providing the tools players need to stay in control.

Keep in mind: Gaming is always meant to be fun. Whenever it feels more stressful than enjoyable, that's your signal to take a break.

Recognizing the Signs of Problem Gaming

Problem gaming or gaming addiction typically develops gradually. Catching it early makes it much easier to manage. The table below outlines the key warning signs to look out for:

Signs Description Warning Level
Chasing losses Chasing losses by placing bigger bets Warning!
Spending beyond your set limit Consistently going over the budget you set for yourself Warning!
Lying or Concealment Hiding the truth about gaming from family or friends Warning!
Neglecting work or studies Avoiding responsibilities because of gaming Watch Out For
Emotional Dependency Turning to gaming whenever you feel down, using it as a way to cope with stress Watch Out For
Disrupted sleep and eating habits Disrupted sleep, eating, or exercise habits due to gaming Watch Out For
Controlled gaming Playing within a set budget, stopping on time, and enjoying the game Healthy

If you notice several of the warning signs listed above in yourself, seek help immediately. The pg77 Support team is here for you.

Check yourself — is your gaming under control?

Ask yourself the following questions and answer honestly — this assessment is for your benefit only:

Responsible Gaming self-assessment
1

Have you spent more than your own set budget in the past month?

2

Have you ever tried to win back losses by placing larger bets?

3

Has gaming caused problems in your relationships with family, friends, or at work?

4

When you're feeling low, lonely, or stressed, has gaming become your go-to?

5

Have you repeatedly tried to cut back on gaming but failed?

6

Have you ever borrowed money or dipped into savings to fund gaming?

If you answered "Yes" to 2 or more of the questions above, please reach out to the pg77 support team or make use of the self-exclusion feature.

How to set your limits

The easiest way to game responsibly at pg77 is to set your own limits. You can do this in just a few steps from your account settings:

1
Log in to your account

Log in to pg77 and click the profile icon in the top right corner.

2
Responsible Gaming section

Look for the "Responsible Gaming" option under the "Settings" menu.

3
Choose a Limit Type

Choose what works for you — a deposit limit, session time limit, or loss limit.

4
Enter amount and duration

Specify the time period for your limit — daily, weekly, or monthly.

5
Confirm

Once a limit is confirmed, it takes effect immediately. Lowering a limit applies instantly; increasing one requires a cooling-off period.

6
Get Support

If you need help setting limits, our 24/7 support team is ready to assist you directly.

Lowering a limit on pg77 takes effect immediately, but increasing one requires a 72-hour cooling-off period. This is the core safeguard of our Responsible Gaming policy.

Self-Exclusion — When You Need a Break

Self-exclusion is a feature that lets you close your pg77 account for a set period or permanently. It's not a sign of weakness — it's one of the most responsible decisions you can make.

  • Temporary Exclusion: Temporarily deactivate your account for 7 days, 1 month, 3 months, or 6 months.
  • Permanent Exclusion: If you feel it's time to stop gaming altogether, you can apply for permanent account closure.
  • During exclusion: During this period, logging in, making deposits, or placing bets will not be possible, and no promotional messages will be sent.
  • Reactivation: Once a temporary exclusion period ends, your account can be reactivated after a 7-day review period.

To apply for self-exclusion, contact pg77 support at: [email protected] — we will process your request promptly.

The role of family and loved ones

People struggling with gaming addiction often fail to recognise it themselves or are reluctant to admit it. Family and close friends are usually the first to notice. If you are concerned about someone, here are some steps you can take:

  • Speak calmly and without blame. Avoid anger and accusations.
  • Be specific — say things like "You didn't sleep for three nights last week."
  • Offer help, don't pressure them.
  • Family members may also contact pg77 Support on behalf of a player.
  • Take care of your own mental health too — family members of someone dealing with addiction are also under significant stress.

The right path is finding solutions, not hiding problems. pg77 is always here to support players and their families.

Support Resources & Contact

You are not alone in dealing with gaming problems. Beyond direct support, pg77 works with various responsible gaming initiatives. Reaching out for help takes courage.

pg77 Support

Our dedicated team is available 24/7 for any Responsible Gaming support you need.

Live Chat

Chat directly with a Responsible Gaming specialist via the pg77 platform's live chat.

Self-Exclusion Request

Activate self-exclusion at any time through your account settings or by contacting Support.

Terms & Conditions

To read our full Responsible Gaming policy, visit our Terms and Conditions page.

FAQ — Responsible Gaming

Answers to common user questions about Responsible Gaming

Yes, but increasing a limit requires a 72-hour cooling-off period. This is intentional, to prevent limit increases made in the heat of the moment. Lowering a limit, however, takes effect immediately.

You may withdraw your balance before activating self-exclusion. Any balance remaining in your account during the exclusion period will be kept safe and can be withdrawn once the exclusion ends. Contact support for more details.

Contact us immediately at [email protected]. pg77 is strictly for users aged 18 and above. Any such report will be promptly investigated, the account closed, and all related data removed.

Yes, for a small percentage of people, gaming can become problematic. Most people enjoy gaming as a form of entertainment without any issues. However, if gaming starts to affect other areas of your life — family, work, health — it's important to seek help.

Yes, completely free of charge. Deposit limits, session time limits, and self-exclusion are all part of pg77's responsible gaming tools, available to any registered user at no cost.

Play safe, play happy — pg77 is with you

Responsible Gaming doesn't mean less fun — it means more fun in the long run. Join pg77 today and enjoy a safe gaming experience.

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